Last Updated: April 2, 2026

 

Introduction

Wayside Christian Mission ("Wayside," "we," "us," or "our") is a nonprofit Christian ministry located in Louisville, Kentucky. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it. This Privacy Policy applies to information collected through our website at www.waysidechristianmission.org, our online forms, our chatbot, and our SMS/text messaging programs.

By using our website or providing your information to us, you agree to the terms of this Privacy Policy.

 

Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

• Contact information — name, mailing address, email address, and phone number submitted through contact forms, donation forms, volunteer signup forms, or newsletter subscriptions

• Volunteer information — availability, skills, emergency contacts, and signed release agreements submitted through our volunteer intake forms

• Donation information — payment details processed securely through our third-party payment processors (we do not store full credit card numbers)

• Chatbot submissions — questions, comments, or information you enter when interacting with our website chatbot

• SMS/text opt-in consent — your mobile phone number and express written consent when you sign up for our text messaging program
   

Information Collected Automatically

• Cookies and usage data — when you visit our website, we may collect standard internet log data and visitor behavior information through cookies and similar technologies. This helps us understand how our site is used and improve your experience. You may disable cookies in your browser settings, though some site features may not function properly as a result.

• Analytics — we use web analytics tools (such as those provided by Wix) to compile statistical reports on website traffic and activity.
   

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and fulfill your requests

• Process donations and provide donation acknowledgments

• Coordinate volunteer scheduling and communications

• Send our Waysider newsletter and ministry updates (email and/or print), if you have subscribed

• Send SMS/text messages related to volunteer opportunities, event reminders, or mission updates, if you have opted in

• Maintain our donor and volunteer records through our CRM system

• Improve our website and communications

• Comply with legal obligations

We will not sell, rent, or trade your personal information to any outside party for commercial marketing purposes.

​

SMS / Text Messaging Program

By opting into Wayside Christian Mission's SMS program, you agree to receive text messages related to volunteer opportunities, events, prayer updates, and mission news.

• Consent — Message and data rates may apply. You are not required to consent to receive text messages as a condition of volunteering, donating, or receiving services from Wayside.

• Frequency — Message frequency varies. We typically send no more than 2 messages per month.

• Opt-Out — You may opt out at any time by replying STOP to any text message. After opting out, you will receive one final confirmation message and no further texts.

• Help — Reply HELP to any message for assistance, or contact us at wcm@waysidechristianmission.org or 502-584-3711.

• Carriers — Wayside Christian Mission is not responsible for delayed or undelivered messages. Supported carriers include all major U.S. carriers.
   

Newsletter Subscriptions

When you sign up for the Waysider Newsletter — in print or by email — we collect your name, email address, and/or mailing address. You may unsubscribe from email communications at any time by clicking the "unsubscribe" link in any newsletter email, or by contacting us directly. To be removed from our printed mailing list, contact us at wcm@waysidechristianmission.org or 502-584-3711.
 

Chatbot and Web Form Submissions

Our website may include an interactive chatbot or web-based contact forms to help answer questions and route requests. Information you submit through these tools is received by Wayside staff and/or the third-party platform powering the chatbot. We use this information only to respond to your inquiry. Please do not submit sensitive personal or financial information through the chatbot.
 

Third-Party Service Providers

We work with trusted third-party service providers who assist us in operating our website and programs, including but not limited to:

• Wix (website hosting and forms)

• Payment processors (for secure donation transactions)

• Little Green Light (donor and volunteer CRM)

• ExpertTexting or similar (SMS messaging platform)

• Email marketing platforms (newsletter delivery)
   

These providers have access to personal information only as needed to perform their services on our behalf and are required to protect your information in accordance with applicable law. We do not authorize them to use your data for any other purpose.
 

Donor Privacy

Wayside Christian Mission respects the privacy of our donors. We do not sell, share, or trade donor information with other organizations. Donor names and giving histories are kept confidential and are accessible only to authorized staff with a need to know. We may recognize donors publicly (e.g., in our newsletter or annual report) only with explicit permission.
 

Your Rights and Choices

You have the right to:

• Request a copy of the personal information we hold about you

• Correct or update inaccurate information

• Request deletion of your personal information, subject to any legal retention requirements

• Opt out of email communications, SMS messages, or direct mail at any time
   

To exercise any of these rights, contact us at: 📧 wcm@waysidechristianmission.org 📞 502-584-3711 📬 Wayside Christian Mission, 432 E. Jefferson St., Louisville, KY 40202
 

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
 

Security

We take reasonable precautions to protect your information. Sensitive data (such as payment information) is encrypted during transmission using SSL/TLS technology. Only authorized personnel with a legitimate need have access to personally identifiable information. While no system is 100% secure, we are committed to protecting your data to the best of our ability.
 

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically.
 

Contact Us

If you have questions or concerns about this Privacy Policy, or if you believe we are not abiding by it, please contact us:

📧 wcm@waysidechristianmission.org 📞 502-584-3711 📬 Wayside Christian Mission | 432 E. Jefferson St. | Louisville, KY 40202